If patient has MCO coverage at admission, no eQHealth review is needed. Please check with hospital insurance verifier or call the HFS Eligibility Line (800) 842-1461.
WELCOME FSP PROVIDERS! eQHealth is pleased to be supporting the Family Support Program. Click the tab on the menu bar above to get started.

eQHealth Services

Since our inception in 2002, eQHealth Solutions (formerly HSI) has consistently achieved significant impacts in quality of care and Medicaid program savings. As eQHealth Solutions, we assist the Illinois Department of Healthcare and Family Services with:

  • Medical Determinations
  • Utilization Review
  • Quality Improvement
  • Healthcare Technologies
  • Provider Education
  • Clinical Studies


For more information on our Population Health Management Solutions, please visit us at www.eqhs.org

Quick Resources

 Click below to download HFS Attachments A-F
 (HFS Attachment B 
no longer includes Detox readmission language)

 HFS Attachment List A-F (Attach B updated Oct 22)

Top Provider Web Reports     

Hospital Contact Form  

Provider AssistanceFor utilization review questions:

Submit an Online Helpline ticket via eQSuite®.

Out of State Hospitals or Password Help:

Contact us at (800) 418-4045

Use the eQSuite® Online Helpline for:

» Utilization and quality review process

» Review requirements and timeframes

» Reconsideration process

» Creating temporary Physician IDs

» MCO or other eligibility verification questions


  • Kepro IL Office Information
    Wednesday, March 08, 2023
    REMINDER: eQHealth Solutions was acquired by Kepro (Keystone Peer Review Organization) in October 2021 using the name eQHealth/Kepro to transition the Provider community as they get to know us as Kepro.     

    Our name has changed, but our commitment to the Provider Community remains the same -to deliver excellent customer service in a timely manner. The best method to contact us is through the Online Helpline tab in eQSuite®. Any calls should be made to our Provider Helplines and our agent will transfer you to speak with a staff member.
    Hospitals Call (800) 418-4045
    FSP Call (866) 435-8778 


Certification Requests. Review Status. Discharges. 
Work On Line - Anytime

  • To access eQSuite®:
    Assign a Web Administrator for your facility, fill out a 
    Hospital Contact Form and fax it to us. An eQHealth representative will contact you.


Log in to eQSuite - New Web System  

Log in to CMH Entry

eQHealth & HFS login

Our Locations